Summary of duties
Under the responsibility of the Technical Services Manager, the Printer Technician is responsible for providing technical assistance by telephone or in person in relation to printing problems. He/she is responsible for the installation of printers, photocopiers and multifunctional devices sold to our customers.
Key Responsibilities
- Answers and documents service calls;
- Installs, maintains and repairs printers, photocopiers, multifunctional devices, in shop or at customers’ premises;
- Performs printer diagnostics;
- Ensures that printer parts stocks are kept up to date;
- Performs customer monitoring;
- Provides support to the IT team;
- Attends industry related training courses;
- Any other related duties.
Education and experience required
- DEP/AEC/DEC in computer support or equivalent;
- 5 years experience in the computer or printer industry;
- Good knowledge of Lexmark and/or HP;
Skills and knowledge required
- Respect for confidentiality;
- Ability to adapt;
- Analytical skills;
- Be a good communicator/explainer;
- Autonomy;
- Initiative;
- Sense of priorities;
- Good team spirit;
- Thoroughness and rigour;
- Organizational skills;
- Ability to lift loads of 50 lbs;
- Possess a valid driving licence;
- Excellent mastery of the French language, both written and spoken;
- Good knowledge of written and spoken English;
- Sense of priorities.